Returns & Exchanges
At Ygwigs, we want you to be completely satisfied with your purchase, which is why we offer a 15-day return and exchange window for products in their original, unaltered condition. Please ensure all lace remains uncut and the hair has not been chemically treated or styled to qualify for a full refund.
Initiate Your Request
Contact our customer support team via email within 15 days of receiving your order to provide your order number and the reason for your return.
Receive Authorization
Once your request is reviewed, we will provide you with a Return Merchandise Authorization (RMA) and the specific return shipping address for our warehouse.
Pack and Ship
Securely package the wig in its original packaging, including all tags and gifts, and ship it back to us using a trackable shipping service.
Inspection and Refund
After our quality control team verifies that the item is in its original state, your refund or exchange will be processed within 3-5 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing